Frequently Asked Questions

What membership plans do you offer?

We offer Roaming,  Private and Enterprise membership plans. Roaming and memberships are limited to a maximum of five per company. For more information, please email [email protected] or call 020 3761 2800.

Do all memberships start on the 1st of the month?

No. With roaming and private memberships, you will pay for your membership through the LABS app, and the date your membership started will be your billing date each month.

What’s the difference between your membership plans?

Please see our plans for information on our different memberships.

When are you open?

Our London locations are open 24 hours, 7 days a week to members. Meeting rooms are also open at these times. Non-members can instantly book meeting rooms and will have access to the Wi-fi for 24 hours, plus have access to our lounge areas, 7am-7pm, Monday-Friday.

When are there staff around?

You can find our community and front desk team on-site, Monday-Friday, 8am-6pm. There will be security present when they are not there.

What’s your pet policy?

LABS is pet friendly and we do allow dogs to be brought into our spaces, but this needs to be checked and agreed with the general manager of the building as some locations may have restrictions. We ask members to ensure that dogs do not disturb others and are cleaned up after at all times. 

Can I receive mail?

Private and Enterprise members can use their LABS location as their registered company address to receive packages and mail, however, Roaming memberships cannot. Please make the community team aware if you’re expecting any post.

Can I book a meeting room even if I’m not a member?

Yes. Once you download the app and register, you can book a meeting room within LABS buildings for a minimum of 30 minutes. Fees apply.

What facilities do you offer?

For LABS members we offer printing, tea & coffee, fruits & biscuits, bike racks and showers. LABS members are also able to use the gym facilities and changing rooms.

What’s in your technology package and does it vary per membership plan?

We offer cloud desktops and storage, a LABS application, VOIP, VLAN, conference numbers, private networks, and dual connectivity wi-fi to limit network drop-outs. Our packages do vary per membership, please see our membership plans for more details.

Do tours need to be booked in advance?

We prefer that you book a tour in advance, please email [email protected].