Frequently
Asked Questions

What membership plans do you offer?

We offer Lounge, Coworking, Dedicated Desk & Private Office plans. For more information, please email [email protected] or call 020 3761 2800.

Do all memberships start on the 1st of the month?

No. With lounge, coworking or dedicated desk memberships, you have to pay for your membership through the LABS application, and that will be your billing date.

What’s the difference between your membership plans?

Please see our plans for information on our different memberships.

When are you open?

Our London location (136 High Holborn) is open 24 hours, 7 days a week to members. Meeting rooms are also open at these times. Non-members can instant book meeting rooms and will have access to the Wi-fi for 24 hours, plus have access to the ground-floor lounge area, 7am-7pm, Monday-Friday.

When are there staff around?

You can find our community and front desk team on-site, Monday-Friday, 8am-6pm. There will be security present when they are not there.

What’s your pet policy?

LABS endeavours to create the right environment for people who want to work, as pets are usually a (very cute) distraction, we’d prefer if members did not bring their pets into any of the LABS buildings.

Can I receive mail?

Dedicated Desk & Private Office memberships can use their LABS location as their registered company address, however, Lounge & Coworking memberships cannot. Any membership plan can receive packages and mail, please make the community team aware if you’re expecting any post.

Can I book a meeting room even if I’m not a member?

Yes. Once you download the app and register, you can book a meeting room within LABS buildings for a minimum of 30 minutes. Prices apply.

What facilities do you offer?

For LABS members we offer printing, tea & coffee, and coming soon are bike racks and showers.

What’s in your technology package and does it vary per membership plan?

We offer cloud desktops and storage, a LABS application, VOIP, VLAN, conference numbers, private networks, and dual connectivity wi-fi to limit network drop-outs. Our packages do vary per membership, please see our membership plans for more details.

Do tours need to be booked in advance?

We prefer that you book a tour in advance, please email [email protected].